Shipping policy
This policy explains where we ship, what it costs, how long delivery takes and what happens if something goes wrong on the way.
At a glance
Free shipping to the United States and Canada.
Orders arrive in 7–10 business days, tracked.
We do not ship outside the United States and Canada: the machine is the US 120 V model.
1. Where we ship and what it costs
Destination Shipping cost Delivery time
United States Free 7–10 business days
Canada Free 7–10 business days
The total you pay is shown at checkout before you confirm the order.
2. Why only the United States and Canada
The Breville Barista Express we sell is model BES870XL, built for 120 V mains supply, which the United States and Canada use. Plugging it into a 220–240 V supply would damage it, so we do not ship to other countries.
3. Processing and dispatch
Business days are Monday to Friday, excluding public holidays. If an order is going to take longer than 10 business days to arrive, we email you before it ships so you can choose to wait or cancel for a full refund.
4. Packaging
Each machine is open box — never used. It ships complete with all listed accessories in its original Breville box, packed in a shipping carton.
5. Tracking
As soon as your order leaves us you receive an email with the carrier and tracking number.
6. Import duties and taxes (Canada)
All prices shown at checkout include relevant taxes, import duties and customs brokerage fees for orders shipped to Canada. You will not be charged any extra fees upon delivery.
7. Address changes and cancellations
Contact us as soon as possible if you need to change the delivery address or cancel. We can change or cancel an order until it has been dispatched.
8. Delays, loss and damage in transit
Carrier delays, severe weather and public holidays can push delivery past the usual window; we keep you updated by email when that happens. If tracking shows no movement for an extended period, contact us with your order number so we can investigate. If the machine arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the box and the machine. This helps us investigate promptly and does not limit your rights under our refund policy or applicable law. If your order is confirmed lost or the machine arrives damaged, we replace it or refund you in full.
9. Contact
Whitlock Coffee customer care
Email: support@whitlockcoffee.com
Phone: +1 (256) 802-3738
Hours: Mon–Fri: 9am–5pm EST
Whitlock Coffee, 211 Penter Ave, Clanton, AL 35045, United States
Whitlock Coffee is an independent retailer. We are not affiliated with, endorsed by, or sponsored by Breville. Breville and Barista Express are trademarks of Breville Pty Ltd and identify the product. The warranty on units we sell is provided by Whitlock Coffee, not by Breville.